The Point of Care: How one leader took a health service from ordinary to extraordinary

Summary

Carol Mathewson has a problem. Lots of them, in fact. As the new CEO of Kinsley Valley Health Service, she’s taken over the helm of an organisation

that ranks last in the state for both consumer and staff satisfaction. She loves a challenge—but having just six months to get those results out of the basement is more of a challenge than she bargained for. Her Executive Team is divided, many staff are resistant to change and there are players inside and outside of the organisation willing her to fail.

The Point of Care integrates research and real-world experience from the fields of quality improvement, clinical governance, change, leadership and management to present a simple yet comprehensive approach to evolving an organisation from ordinary to extraordinary. Balding weaves powerful tools, tips, and approaches for achieving consistently high-quality care throughout the tale, making it easy to absorb and apply the lessons.

Anyone with an improvement, governance or leadership role in a human service organisation will relate to, enjoy and learn from the Kinsley Valley Health Service’s struggles and successes.