Upstream by Dan Heath audiobook

Upstream: The Quest to Stop Problems Before They Happen

By Dan Heath
Read by Dan Heath

Simon & Schuster Audio 9781982134723
7.79 Hours Unabridged
Format: Digital Download (In Stock)
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    ISBN: 9781797100562

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    ISBN: 9781797100555

Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

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Summary

Summary

A Financial Times Pick of Best Books of the Month

Wall Street Journal Bestseller

New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.

So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

Editorial Reviews

Editorial Reviews

“Upstream draws on examples from across the spectrum, from sport to business. But Heath is clever enough to focus on significant societal issues, such as sexual harassment, climate change, and school shootings, which gives the book a substantial feel that some more superficial problem-solving manuals lack.” Financial Times (London)
“A work that deserves a prominent place on every leader’s bookshelf. Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place.” Daniel H. Pink, #1 New York Times bestselling author
“Author Dan Heath’s narration of this absorbing audiobook sounds as smooth and self-assured as his writing. He’s mastered the art of creating spellbinding narratives and questions, followed by fascinating research summaries and well-organized insights…The audio as a whole has a curious power that will inspire listeners to become more proactive about life’s large and small problems.” AudioFile

Reviews

Reviews

Author

Author Bio: Dan Heath

Author Bio: Dan Heath

Dan Heath is a senior fellow at Duke University's Center for the Advancement of Social Entrepreneurship (CASE). He and his brother, Chip are the bestselling authors of Made to Stick and Switch. He lives in Raleigh, North Carolina.

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Details

Details

Available Formats : Digital Download, CD
Category: Nonfiction/Business & Economics
Runtime: 7.79
Audience: Adult
Language: English